5th Floor, Park Place Bldg., 5-27-1, Shimbashi, Minato Ward, Tokyo 105-0004
Phone line hours
10:00 a.m. – 7:00 p.m. (closed weekends & nat'l holidays)
See the page for each product.
Required costs other than product price
Consumption tax, shipping
Yamato Transport will deliver the product you ordered.
* You cannot specify a different shipper.
* We do not ship to addresses outside Japan.
Time of shipment
We begin producing after receiving an order and ship in 6 to 8 weeks. We do not ship out deliveries on weekends or national holidays. Please understand that delivery may be delayed during busy times.
Returns, exchanges, cancellations, etc.
We do not accept cancelled orders, returns, replacements or the like after receiving an order. We will only offer a replacement in good condition to substitute for a defective product.
Please understand that replacements may take time as products are made-to-order.
If your product is defective, contact us within 7 days of product shipment.
If your product is defective, we will incur the cost of replacement.
Fees vary by destination as explained in the chart below.